YOUR INFORMATION
Privacy Policy
WHITE GLOVE AUTO SERVICES, LLC
Effective date: October 15, 2026
This Privacy Policy describes personal information handled in connection with whiteglovesusa.com and the White Glove Auto iOS app. For privacy questions or requests concerning your information or account, contact info@whiteglovesusa.com.
Information associated with our services
- Membership enquiries: your name, email address, membership plan of interest and the information you provide when contacting us.
- Account and profile information: your email address, name, phone number, profile photo if you upload one, and information used to sign in or recover your account.
- Membership information: your membership number, plan, status, membership dates, current-term benefits, allowances, benefit usage and associated service notes.
- Billing and agreement records: information associated with payments and subscriptions, and records of acceptance of the Membership Terms.
- Verification and administration: membership QR tokens and records of staff activity associated with membership services, including benefit usage and reversals.
How information is used
Information supports account authentication and recovery, membership administration, digital membership cards, member verification, benefit balances and service usage. We also use information to respond to enquiries, communicate about membership availability, pricing and benefits where you request those communications, and maintain billing, agreement and administrative records.
Service providers and staff access
The website uses Supabase for authentication, membership data and profile-photo storage; Stripe for payment and subscription processing; and the Sites hosting platform with Cloudflare infrastructure for website delivery and membership enquiry storage.
Authorized White Glove staff can access membership information needed to identify members and provide membership services. Administrator access supports account, membership, pricing and service administration. A membership QR code is a verification link containing an opaque token; it does not itself grant access to member information without an authorized staff session.
Analytics, advertising and partner sharing
We do not currently use advertising or analytics tools on the website or in the app. We do not currently share member information with service or lounge partners. The service providers described above process information to support our services.
Website sessions and app storage
The White Glove Auto iOS app uses Supabase for sign-in and membership information, and Expo SecureStore to store sign-in session information securely on your device.
Website sessions and QR scanning
The website uses session cookies to support sign-in, account activation and password recovery. Blocking these cookies may prevent authenticated features from working.
In the website Staff Portal, camera access is requested when staff start the QR scanner. Camera frames are processed in the browser to read a QR code. The scanned payload is sent for authorized member resolution; the website scanner does not upload its camera frames.
Retention and account-deletion requests
We have not yet established a fixed data-retention schedule or a standard deletion timeframe. Retention and deletion procedures are being finalized. You can request deletion of your account or personal information by emailing info@whiteglovesusa.com. A White Glove administrator handles these requests. This policy does not promise immediate deletion or a specific completion deadline.
Your profile and privacy enquiries
Signed-in members can use the Member Portal to update their name and phone number and manage their profile photo. For privacy enquiries, requests concerning access to, correction or deletion of your information, account requests, or requests to stop membership-interest communications, email info@whiteglovesusa.com. Do not send your password, payment-card details or sign-in tokens by email.
Membership Terms
This Privacy Policy concerns personal information. Membership conditions and the separate acceptance required before a purchase are described in the Membership Terms.